Business Process Improvement

With greater performance management and improved processes, your organization will experience reduced costs, increased efficiencies, and overall growth

What is the purpose of process improvement?

The key to overall business enhancement and growth is process improvement. Companies engage in business process improvement to save them time and money by improving areas within the business that may not be functioning at a high enough standard. Business process improvement and performance management includes conducting extensive background research, identifying areas of improvement (pain points), identifying effectiveness of current processes, and finding solutions to mitigate pain points.

The performance management services that TPG offers in this service category lead to increased competencies, gains in production capacities, and a boost in overall organizational health. After conducting background research on your company, we align our solutions with your stakeholders, and roll up our sleeves to put the solutions into action.


Our considerable experience in performance management has made us process improvement experts, and the results we’ve delivered have earned us our stellar reputation.

What Our Clients Have to Say:

Case Studies of Successful Projects:

What we can help with:

Root Cause Analysis

Identifying, understanding and analyzing your problems to co-create solutions. 

Root cause analysis resembles an ‘initiation study’ as our team works quickly to identify a company’s performance management failure modes, weaknesses, break points, choke points, bottlenecks, and any form of waste. We classify root causes and prioritize them, ranking them from most severe to least. We identify solution elements for each of the root causes of waste, and finally rank solutions by ROI, ease of implementation, and burden of implementation.

Process Re-Engineering

Rethinking and redesigning your business practices for improved efficiency.

As opposed to improving an existing process, this service focuses on creating a new, more effective process. Drawing from our team of Lean Six Sigma experts, we work to recognize where problems arise in current processes. We then deconstruct procedures and build new and improved processes from the ground up.

Process Mapping

Generating, then applying easy-to-read process maps to ensure consistency across your various functions and enable improvement. 

TPG is known for its ability to map complex businesses and processes. We experience clients asking us to preform process mapping as a service for many reasons including standardizing processes, training employees, improving a process, as a communication tool, and for internal audits. Process mapping is used as a current state analysis to classify the process outputs and inputs. Process maps define the borders of the current process at a high level to identity what is and isn’t currently working and ensure the future state model preserves what is working while preventing the duplication of existing issues. 

Value-Stream Mapping

Getting rid of large wasteful steps more than simply making current processes more efficient.

A value-stream map is a variation of a process map that may include more steps than a traditional process map, with an aim to identify waste in and between processes. In value stream mapping, we map a process from supplier to customer, and utilize time data analysis to create the most accurate representation possible to identify where waste and inefficiencies can be eliminated. Lean technique is used to analyze the flow of materials and information currently required to bring a product or service to a consumer. 

SOP Building

Working with your group to accelerate the building of standard operating procedures and promoting team alignment.

We create a document that clearly lays out operating procedures and accountabilities. The focus of this is coordinating process standardization through cross-functional workshops that identify and align best practices. After process mapping has been completed, we facilitate standard operating procedure (SOP) writing with a group of senior stakeholders, ensuring that all results are complete (all necessary information is included), objective (facts only), and coherent (following a consistent and rational thought process). The SOPs can then be transmitted to all employees to promote leadership development and learning.In the end, our clients can visualize end-to-end processes, from supplier to customer which in turn, feed into the bigger picture of performance management.


Driving profit while reducing your costs and maximizing company value.

We determine the best ways that your organization can justify changes that will result in a more cost effective and efficient practice, while ensuring that you remain as lean as possible. We’ll identify all procedural costs using process mapping and interviews, and then identify where costs can be streamlined, inefficiencies reduced, and unnecessary costs eliminated.

To learn more about how your organization can be improved, contact one of our specialists today!