The Poirier Group’s experiences retail consultants will identify, collect, and review strategic documents, current tools, related studies and operational assets. Then we will get to know key stakeholders on your team through interviews with Senior leadership, Operational Leaders, frontline employees and Customers to craft ideal experiences for your customers and contextualize you overall vision. Next, we map your current state customer experience to identify key pain points that can be mitigated and opportunities that can be optimized. Finally, we ensure your team is aligned through the entire process before we initiate and facilitate full implementation of the desired strategy
Our proven track-record in process redesign, aligned with Customer Experience (CX) best practices, streamlines your operational activities that are key to productivity and increasing your margins.