One of Canada’s most trusted physiotherapy clinics with over 230 physiotherapy and rehabilitation locations across Canada
As the demand for Canadian health and rehabilitation services grew, processes within head office and across the organization’s clinics had become inconsistent and inefficient, resulting in increased operational costs. Our client needed to reduce overhead costs and improve operational functions to support growth objectives.
TPG was brought in for an accelerated 4-week assessment to produce a strategic plan that would optimize operations by identifying efficiencies and standardization opportunities across Head Office, the Call Centre and 230 Clinics. By mapping the organization’s current processes, we defined areas to improve cycle time, reduce costs, and resolve outstanding operational issues.
Our team identified 10 initiatives that could be executed over an accelerated 4-month roadmap. Listed below are 5 of the 10 initiatives that would drive operational excellence and create sustainability:
As a result of this cross-functional assessment, our client gained a strategic roadmap sequenced to achieve the growth objectives and reap the financial benefits defined in the business case.