TPG’s team of business consultants engaged over 80% of the organization during an eight-week diagnostic, identified over 1000 pain points across all departments and multiple sites. Through the evaluation process, TPG identified the following programs for business process improvements that were necessary to allow the business to scale as required:
- IT Infrastructure & Strategy to migrate the legacy platform to a new supported system with upgrades contributing $167K in direct savings
- Logistics & Technical Services – identified major roadblocks in the maintenance and inventory areas of the business that had grounded 7 planes for 4+ months. TPG resolved the roadblocks, freeing up the planes increasing capacity through 1,200 additional billable hours equalling $1.15M/yr.
- Travel and Expense program designed to build structure and controls around travel expenses reducing the annual spend by $1.0M
- Communications and Change Management Strategy required to ensure buy-in and retain human resources
- Process Infrastructure developed to standardize and document operating procedures across the business
To capitalize on these opportunities, TPG implemented these business process improvements and others over a two-year engagement to build the required infrastructure necessary for the client to sustain existing operations and grow at scale.