A human resources and technology consulting services firm with over 24,000 clients across North America.
Following a period of strong growth, (both organically and through a series of strategic acquisitions) this company realized that their existing framework and business processes had led to inefficiencies extending new client implementation lead times well beyond reason.
TPG was brought in to streamline business processes, maximize the efficiency of new client implementations, and establish a framework to ensure sustainability of these processes. The project directive was to reduce the cost and time required for new client implementations by 30-50%. These efficiencies would allow this client to further expand their middle market share through competitive implementation proposals. Some highlights from the client engagement include:
As a result of this engagement, our client identified significant financial benefits and implemented the appropriate infrastructure to support sustainability of projected growth objectives:
$3M in total benefits through delivering a portfolio of 15 business process improvement initiatives via automation, FTE and SG&A cost reduction.