Serving 100,000+ customers, this leading lending provider partners with more than 3,000 retailers in the USA
Since 2020, the client had experienced both top-line and bottom-line growth year over year. However, concerns from customer confidence in global economic conditions, broad scale data privacy and security, regulatory and customer financial product transparency had created an ever-growing need to be more competitive in the lease-to-own fintech industry. The Poirier Group was engaged to examine labour intensive and transaction-dense areas across the organization to realize where people, process, and technology were not optimized for costs, scale, and quality of delivery.
Since 2020, the client had experienced both top-line and bottom-line growth year over year. However, concerns from customer confidence in global economic conditions, broad scale data privacy and security, regulatory and customer financial product transparency had created an ever-growing need to be more competitive in the lease-to-own fintech industry. The Poirier Group was engaged to examine labour intensive and transaction-dense areas across the organization to realize where people, process, and technology were not optimized for costs, scale, and quality of delivery.
As result of this initiative, our client was equipped with a path towards scalable operations. Following implementation of the provided roadmap, these solutions will realize:
