Enterprise Process Mapping

Wouldn’t it be nice not to have to check and re-check work?

We’ve all experienced a time where we knew there had to be a better way to do something – this is where you discover that better way.

We will work with you to remove unnecessary re-work from the current processes to help streamline your work and remove those frustrating extra steps. We also help your workflow become more effective and efficient in order to make your life easier!  To achieve these process improvement goals, our team engages in process mapping

What is a Process Map?

The Poirier Group uses process mapping as a current state analysis to classify the process outputs and inputs and identify what is and isn’t currently working. We then ensure the future state model preserves what is working while preventing the duplication of existing issues.

Process mapping is basically a birds-eye-view of the company’s processes from end to end, represented by a sequence of activities in a diagram. These maps can include anything from what activities should happen and when; an output of a process activity (i.e. a purchase order), or the flow of resources such as employees, equipment or a software system. Process Mapping can greatly improve any process improvement project by increasing the understanding of the flow of activities, information, people, and resources.

Process mapping is an extremely important method of improvement, but it is just as important to appropriately understand why the process map is being created in the first place. It is not a “one-size-fits-all” solution, but rather a methodology, that can be applied in many different ways to solve a multitude of business challenges. The value is therefore not always in the process map itself, but rather in what the map reveals. 

Why do I need a Process Map?

As continuous improvement practitioners we are often hired to help document and map our clients’ workflows into repeatable systems and processes to identify where they can find more value in their organization. 

We commonly advise our clients on how to improve their processes to reduce waste, identify cheaper or cost-saving alternatives, speed up process lead time while ensuring process quality either remains constant or improves, or standardizing commonly repeated activities. They can also be used as a communication tool, or as a training tool for new employees when a task is largely process driven. Implementing these improvements can save a company valuable time and money.

Our clients often wonder how process mapping the existing workflows can be of use to them. In answering this question, it is important to understand the needs of the business, and what the ideal state of their company will look like in the end. 

  • Standardizing a process – By documenting a process, a business can standardize it so that it’s always performed in the most optimal way, reducing confusion and inefficiency
  • Training employees – Process mapping provides a standard training document for both new and tenured employees
  • Improving a process – Once an existing process is mapped, it can be analyzed for bottlenecks and other inefficiencies
  • Communication – Process mapping provides a visual representation of the process that may be easier to understand than narrative text
  • Internal audits – Businesses want to ensure that they are meeting their company standards, and that their processes are aligned with their mission and goals
  • Compliance with International Organization for Standardization, called ISO 9001 – Used to conduct third-party audits of an organization’s quality management
  • Compliance with the 2002 Sarbanes-Oxley Act, or SOX – Also known as the Public Company Accounting Reform and Investor Protection Act

At TPG, we are uniquely skilled in our ability to map complex businesses and processes to identify areas of improvement and implement solutions to address these. In the scenarios below, the types of companies, the issue being addressed, the approach taken, and how the process map added value varied significantly. However, each client saw tangible improvements in the way their business operated.

What are the Benefits of Process Mapping?

This service will lead to increased competencies, gains in production capacities, and a boost in overall organizational health. Our considerable experience in performance management has made us process improvement experts, and the results we’ve delivered have earned us our stellar reputation.

Besides having a visual representation of how your business operates on multiple levels, a successful business process mapping (BPM) initiative will typically result in one or more of the following direct or indirect benefits

  • Productivity - Process improvements like removing of bottlenecks, introducing parallel processing, and eliminating redundant steps can be easily achieved with BPM
  • Efficiency - Because BPM gives organizations the opportunity to work more efficiently, they are able to save their resources
  • Compliance & Transparency - When you adopt BPM, you integrate compliance into the process life cycle. This also implies that organizational processes will become transparent and visible to employees.
  • Employee Satisfaction - Process automation cuts down on a lot of repetitive work and makes information access easier. BPM eliminates a lot of red tape in organizations and allows employees to focus on their work 100%
  • Process Consistency – With an optimal process in place, identical problems are addressed the same way and there is no need to reinvent the wheel, even if roles or staff change
  • Sustainability - Business processes are continually improved to adapt to changing organizational conditions so that they can deliver the expected results
  • Measurability - All processes can be measured end-to-end and compared to expected/benchmarked results
  • Technology Integration – BPM, when implemented with technology, provides reporting and analytical tools for making executive decisions