Call Centre Optimization and Customer Service
Monika Birdi shares how to use data and instill proactive plans to create positive virtual customer service experiences during periods of high-demand
Monika Birdi shares how to use data and instill proactive plans to create positive virtual customer service experiences during periods of high-demand
Yussef Hafez discusses challenges and strategies to manage through an organizational transformation, even while leading remote teams.
Using Lean Techniques to Improve Stocking, Replenishment, and Recovery Efficiency After a product is shipped to the store, there are still many steps before getting
It isn’t news to anyone that many industries will be facing a slow recovery in the coming months – even years – as different places around the world are at various stages of recovery from the COVID19 pandemic.
Assumption Testing, Dynamic Scenario Planning and Forecasting to prepare you for the next “new normal” we will be facing in the aftermath of COVID-19