This company is recognized as the leader in contracted airborne flight and electronic systems training.
Due to impressive growth and in anticipation of several significant opportunities in the near term, the company realized that its business infrastructure would soon be a constraint. With single points of failure in IT, outdated software for billing, expense management and maintenance management, and no formal travel policy, this client was supporting considerable unnecessary costs which affected their bottom line and left team members disconnected and confused.
The team engaged over 80% of the organization over the course of an eight-week diagnostic, identifying over 1000 pain points across all departments and multiple sites. Through the evaluation process, TPG identified several programs that would allow the business to scale as required:
To capitalize on these opportunities, TPG worked with the client to implement these programs and others over a two-year engagement to build the required infrastructure the client needed to sustain existing operations and grow at scale.
As result of this cross-functional implementation, this client attained immediate financial benefit and built a more scalable business:
