As a manufacturer of custom closets and storage for homes, this company provides its products through its franchising business systems, as well as corporate owned business units.
The client had enjoyed strong and steady growth for more than 3 consecutive years having expanded their geography, customer base, and product offerings. The back-end of the business had not been scaled appropriately to match this spike in incoming demand for product, and coupled with volatility with vendors, created bottlenecks for staff in warehousing.
The team worked closely with the client to determine their growth ambitions as well as understand the challenges faced by leaders and teams. Utilizing information gained from on-site experience in addition to data uncovered from their ERP system and industry benchmarks, the evaluation phase uncovered several performance improvement opportunities geared towards level-loading the business in the short term and creating capacity for growth in the long-term:
To capitalize on these opportunities, we tested, piloted, and implemented these solutions at 9 distribution centers across the US, which included working with leaders to ensure smooth adoption of changes.
As a result of this initiative, this client enjoyed both immediate and long-term financial and strategic benefits:
