In a recent webinar, Michael LeBlanc, Advisor with The Retail Council of Canada, and David Poirier shared key operational lessons that set apart organizations that thrived from those that crumbled under pressure, and which practices will be essential beyond 2021.
Is the flyer dead? How do retailers avoid a regression to the mean and continue with the pace of change from the previous year? What consumer behaviour will stick? How will corporate culture be affected as companies continue to work from home?
These answers and more in this exciting video: