Technology Advancements Support 3x Scale & EBITDA

A recognized worldwide leader in contracted airborne flight training

Initial Savings
Recurring Savings


This organization had experienced enormous growth but had not invested in the necessary infrastructure to support its ability to scale successfully.  Although this is a niche industry, the competition is fierce and global. 

This client wanted to triple the size of their organization over a 3-year time span, but recognized they could not do this sustainably.  Their current challenges included high operating costs, a homegrown ERP with multiple points of failure, no long-term technology strategy and supporting applications, lack of infrastructure to support international opportunities and considerable supply chain and operational readiness issues preventing planes from being deployed.


During our discovery phase, we conducted an in-depth review of current processes, roles & responsibilities, and related systems and their impact on the ability to sustainably scale the operation. 

Our study included 100 interviews across all levels of the organization uncovering over 1,000 pain points contributing to the current issues.

From this 24 projects were designed to address 85% of the pain points.  Following this, TPG supported the implementation of a 2.5-year transformation focussed on technology, people and processes.  Part of this transformation resulted in technological advancements by:

  • Creating multiple operational mission scheduling, supply chain and inventory applications
  • Conducting an ERP readiness assessment and supported decision-making for and implementation of a new ERP, including training
  • Developing and deploying BI tools across the organization to maximize efficiency and accuracy
  • Developing a 3 year IT Strategy to support Operational Objectives

Value Created

As a result of our engagement, TPG was involved in 75% of the projects including the technology initiatives that supported the immediate and long-term financial and strategic objectives:

  • Realized $4.4M in direct savings over 2 years, with savings continuing year over year (a business cost reduction of 45% of their shared service infrastructure)
  • Recognized $3.2M in indirect savings, addressing 79% of pain points identified during the diagnostic
  • Improved inventory accuracy by 60% through data cleansing, ERP migration, and KPI reporting

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