A recognized worldwide leader in contracted airborne flight training
This organization had experienced enormous growth but had not invested in the necessary infrastructure to support its ability to scale successfully. Although this is a niche industry, the competition is fierce and global.
This client wanted to triple the size of their organization over a 3-year time span, but recognized they could not do this sustainably. Their current challenges included high operating costs, a homegrown ERP with multiple points of failure, no long-term technology strategy and supporting applications, lack of infrastructure to support international opportunities and considerable supply chain and operational readiness issues preventing planes from being deployed.
During our discovery phase, we conducted an in-depth review of current processes, roles & responsibilities, and related systems and their impact on the ability to sustainably scale the operation.
Our study included 100 interviews across all levels of the organization uncovering over 1,000 pain points contributing to the current issues.
From this 24 projects were designed to address 85% of the pain points. Following this, TPG supported the implementation of a 2.5-year transformation focussed on technology, people and processes. Part of this transformation resulted in technological advancements by:
As a result of our engagement, TPG was involved in 75% of the projects including the technology initiatives that supported the immediate and long-term financial and strategic objectives: