Monika is a passionate customer service professional with a strong focus on enhancing the customer journey through providing operational leadership, internal strategy creation, and change management expertise. With this focus, Monika has introduced and created sustainable channels of contact for customers to be in touch, creating effortless support experiences. Additionally, she has leveraged her project management skills to spearhead large scale organizational changes, while nurturing cross-functional relationships and creating high performing teams.
Her ability to assess a company’s current operational processes, identifying opportunities for improved efficiency, and formulating sustainable solutions has led to achieve sustainable long-term results across multiple industries. In addition, her CPA, CMA designation has allowed her the ability to translate complex data into actionable recommendations that drive decision making. Monika also has obtained her MBA.
Monika is a travel addict, always planning her next trip. She enjoys experiencing new cultures, foods, and music. Monika is also passionate about women advancement and empowerment. She loves mentoring young female youth, as she believes they are our future leaders.