One of Canada’s most trusted physiotherapy clinics with over 230 physiotherapy and rehabilitation locations across the country.
As the demand for health and rehabilitation services grew in Canada, processes within head office and across the organization’s clinics had become inconsistent and inefficient, resulting in increased operational costs. The organization needed to reduce these costs and improve operational functions to ensure scalability for growth.
TPG was brought in to conduct an accelerated 4-week assessment to create a plan to optimize operations through efficiencies and standardization across the Head Office, Call Centre, and Clinics. By mapping the organization’s current processes, we defined areas to improve cycle time, reduce costs, and resolve outstanding operational issues.
Our team identified 10 initiatives that could be executed over an accelerated 4-month roadmap. Listed below are 5 of the 10 initiatives that would drive operational excellence and create sustainability:
As a result of this cross-functional assessment, our client understood the opportunities and financial benefits and initiated the appropriate infrastructure to support their current and projected growth objectives: