TPG was brought in to conduct an accelerated 4-week assessment to create a plan to optimize operations through efficiencies and standardization across the Head Office, Call Centre, and Clinics. By mapping the organization’s current processes, we defined areas to improve cycle time, reduce costs, and resolve outstanding operational issues.
Our team identified 10 initiatives that could be executed over an accelerated 4-month roadmap. Listed below are 5 of the 10 initiatives that would drive operational excellence and create sustainability:
- Roles and Responsibilities – Defining and gaining alignment on role clarity, accountability, time constraints, hand-off dependencies and the necessary training and support functions required to realize the growth objectives
- Payroll/Billing Process Optimization – Implementation of a CRM to reduce manual rework and intake errors. Standardization of direct billing, payment timelines and alignment to the new approval process.
- Inventory Management – Implementation of an inventory management system (IMS) to resolve tracking issues, excessive fee codes, and redundant entries.
- Systems Analysis – Automation of repetitive manual tasks through system integration solutions.
- Head Office Relocation – Analysis of current state head office expenses to significantly reduce SG&A expenses through relocation.