A US chain of retail stores that offers pet food, with a focus on premium brands, holistic, and organic petfood, as well as other pet supplies, and self-service dog washing facilities
This client recently transitioned to a new distribution center (DC) with a significantly higher cost structure, in parallel with a recent acquisition and significant leadership changes. Their objective was to create a broader Supply Chain and Technology infrastructure which was of paramount importance to support scaling retail operations.
TPG was called in to rapidly assess the performance of this new distribution center against competitive benchmarks and multiple network models that could service its ever-expanding Southern US retail footprint.
During our initial assessment, we discovered a lack of clarity, visibility and technology issues:
As a result of our assessment, this client gained an understanding of the opportunities available that would produce:
They were also provided with:
Call wait times before and during project horizon. Orange line includes call back option wait times after integration