Optimizing AP processes is often not on many organizations’ list of priorities. As it is a back-office function, the importance of improving AP processes is often overlooked. In theory, if a business simply delays invoice payments to the last possible date, this will allow the business to have more cash on hand to maximize free cash flow. However, with this approach, the business will put themselves at risk of service/delivery delays, late payment charges, and will build a poor relationship with suppliers which will indirectly impact the business down the road.
Businesses need to optimize AP processes as it will help free up cash and strengthen working capital. If optimized, this will allow businesses to fund growth and build shareholder value. With an optimized AP process, there are structured processes in place so that invoices are received and processed within a timely manner. However, as part of this process, management must emphasize the importance of optimizing work capital in its culture as it involves collaboration within the whole organization from submitting POs, receiving invoices, and reviewing/approving invoices to processing payment for the invoice.
With the advanced technology that we have today, we would always see efficiencies with automation.
Processing invoices may seem quite simple and easy from receiving the invoice to issuing payment. However, there are often many manual tasks that are performed behind the scenes. These manual tasks include invoice data entry, scanning invoices, following up with approvals, providing payment updates/remittances and mailing cheques (just to name a few) which often causes bottlenecks. In essence, the more manual tasks that are involved in the AP process, the more bottlenecks and human errors occur.
A great way to reduce bottlenecks is to use AP automation software. Tasks such as scanning invoices, entering invoice data, matching invoices against PO, and routing invoices for approvals can all be automated. This will greatly reduce invoice processing time and human errors while freeing up time from repeatable tasks to reallocate to value-add tasks.
During the vendor negotiation process, always negotiate for longer payment terms or early payment discounts to save costs or free up cash flow. It helps to utilize a vendor evaluation and selection matrix (or a decision matrix) to compare different vendor pricing and offerings to help with the decision process. This matrix can be leveraged during the negotiation process to induce suppliers for better pricing/payment terms and services.
There are many options for electronic payment nowadays. Companies should move away from issuing cheque payments and transition to the different forms of electronic payments available today. When companies issue cheque payments, it requires a lot of admin work. The cheque needs to be issued, signed off and then mailed out (which often time takes 3-5 days to arrive at the destination). If the cheque is stale dated it needs to be re-issued and if it gets lost in the mail a stop payment needs to be processed. All of this admin work can be eliminated if businesses move towards electronic payments. With electronic payments, payments are made quicker, it is more secured and it does not require as much admin work.
Create and manage an AP workflow
Proper management of AP workflows is very important. Oftentimes, particularly near month-end, quarter-end, or year-end closing, there are high volumes of invoices that need to be posted before the books are closed. Without a proper workflow in place, it is common to see a backlog of invoices in the queue pending approvals which can cause delays or often an oversight in approvals due to the high volume of invoices that needs to be reviewed.
The Poirier Group is equipped to help businesses optimize their AP/AP processes to free up cash flow and strengthen working capital. Our finance professionals and operational excellence consultants will work with your back-end processes automate manual processes and reduce bottlenecks, leaving your team with more time to do high-value tasks.
Tell me a little about your career path. What made you get into consulting? (Life experiences, skillset, a mentor etc.)
“I studied accounting & financial management in university. Shortly after graduating, I started my career in accounting for a large electronics corporation. As my role progressed over the years, I became heavily involved with process improvement projects. These opportunities sparked my interest in consulting as I am a very curious individual and loved investigating root causes, solution building and seeing the solution come to life.”
What is something you are passionate about outside of your job role?
“I love to cook! In my spare time, I like to research new recipes and explore new ingredients to use in my cooking. As silly as it may sound, I often find myself applying what I do as a consultant to my cooking. After cooking any new recipes, a fun thing that I love to do is analyze the dish, identify what went well, what didn’t go so well and try to find ways to improve the cooking process or recipe.”
What initially drew you to TPG?
“The culture at TPG is something so special that you can’t easily find elsewhere. At TPG, we are all one big family, everyone is always willing to lend a helping hand when in need. It is hard to find an organization where you feel a part of and not just a number.”