Our team set up interviews and engaged with 100% of the employees contributing to the 1:1 mentorship program value stream. An end-to-end process simulation was produced for workflows to analyze and identify constraints and bottlenecks in the system. We uncovered several processes where current cycle times exceeded the task time required to achieve their targets for active cases. With our aim to achieve process improvements to combat these deficiencies, we developed tools to streamline recruiting, matching, and back-end processes.