As a manufacturer of custom closets and storage for homes, this company provides its products through its franchising business systems, as well as corporate owned business units.
The firm operated under a ‘cater-to-crisis’ approach and struggled to achieve positive margins due to high operational costs, slow decision-making processes, inconsistency in reporting, and limited application of technological solutions. Executives were spending too much time focusing on the day-to-day operations instead of planning strategically to build and sustain the business.
TPG assessed the current state of the business working with the key stakeholders to identify and prioritize areas with the greatest opportunities for operational improvement. The focus on Shared Services operations waste reduction through outsourcing, minimizing cycle time, and improving cross-functional interactions resulted in the following high-level recommendations that would transform the business:
Outsourcing breakdown from Investor Relations and Middle Office
As a result of this cross-functional study, our client realized the significant financial benefits that were possible and initiated an infrastructure that would support current and projected growth objectives: