Preventative Maintenance Program Delivers Millions in Annual Cost Reduction for Industry Leading Retailer

A national retail conglomerate operating hundreds of store fronts and distribution facilities nationwide

Direct Annual Savings
Annual Spend Reduction


In the past year, the total network cost of maintenance exceeded $330M CAD, part of an undesired trend upwards for seven consecutive quarters. Three spend categories accounted for more than 80% of the total costs: Utilities, Maintenance, and On-Demand Work-Orders. On Demand Work-Orders, roughly $53M of annual spend, was determined to have the greatest opportunity for improvement and this became the focus of further analysis.


Partnering with both local and corporate teams, we conducted a rapid assessment of current spend categories and delivered on several objectives:

  • Prioritized list of opportunities targeted towards cost-optimal decision making
  • Identified quick wins and advisement of execution for near-term gains
  • Timing and resource requirements to execute opportunities
  • Recommendation of future state processes, framework, and Facilities Management team structure

These insights provided the Retailer direction and focus on how to reduce reactive work-order volume and spend through preventative/proactive maintenance and asset management.

Value Created

As result of this initiative, our client enjoyed both immediate and long-term financial and strategic benefits:

  • $40M annual spend reduction through algorithm rewrite on cooler temperatures (kilo/hour)
  • Identified $6.1M in annual spend reduction opportunities through preventative maintenance programs, eliminating 8,404 work orders through 15 error-proofing mechanisms
  • Recommended enhanced org structure to enable and sustain future deep dives with a ~$9.1M 3 Year NPV

The success of this project led to a multitude of future engagements aimed at efficiency and optimization across the value chain.

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