A national retail conglomerate operating hundreds of store fronts and distribution facilities nationwide.
In the past year, the total network cost of maintenance exceeded $330M CAD, part of an undesired trend upwards for seven consecutive quarters. Three spend categories accounted for more than 80% of the total costs: Utilities, Maintenance, and On-Demand Work-Orders. On Demand Work-Orders, roughly $53M of annual spend, was determined to have the greatest opportunity for improvement and the became the focus of further analysis.
Partnering with both local and corporate teams, we conducted a rapid assessment of current spend categories and delivered on several objectives:
These insights provided the Retailer direction and focus on how to reduce reactive work-order volume and spend through preventative/proactive maintenance and asset management.
As result of this initiative, our client enjoyed both immediate and long-term financial and strategic benefits:
The success of this project led to a multitude of future engagements aimed at efficiency and optimization across the value chain.