We engaged with 10 stores over the course of a 12-week pilot study, interviewing staff and performing time and motion studies to establish a baseline for performance. Having collected 10,000+ data points, we built a labor model to more accurate predict required labor hours. We then identified and tested solutions in several areas:
- Eliminated excessive labor hour allocation by determining required time to complete activities based on volume and other factors
- Increased process efficiencies by defining standard operating procedure and roles and responsibilities
- Eliminated unnecessary steps taken with the introduction of new processing equipment and reorganization of the stockroom layout, streamlining the inventory management process
These solutions were validated and subsequently rolled out network-wide to more than 70 high-volume stores, realizing pilot efficiencies at scale.