A Canadian market leader for complex-case occupational therapy helping thousands regain function, independence, and dignity.
The organization was struggling with gaps in financial processes and controls, excessive manual effort for billing and accounting activities, and long timelines for month end reports. On top of this, poorly utilized IT systems were resulting in questionable data quality/integrity, and inconsistent access for those who need it.
TPG was brought on to conduct an accelerated 3-week initiation study to uncover gaps within reconciliations, shorten the month-end close, and review and implement processes to create accuracy and consistency in accounting tasks. Mapping the organization’s current processes enabled the identification of quick wins and of longer-term system changes required to ensure accurate capture and reporting of revenues and expenses for service providers.
TPG developed 16 projects to be executed over a 6-month engagement. These projects cover 96% of uncovered pain points and challenges identified during the initiation study and are comprised of the following:
As a result of this accelerated initiation study, our client realized immediate financial benefits including:
Figure 1: Sample Process Mapping Deliverable