Call Centres: Customer Care in the Era of COVID-19

Customers want positive brand experiences and service at all times. While the call centre and contact centre industries are moving increasingly towards automation to save costs and alleviate labour, effective customer service still depends on having a human touch. How do you strike that balance to best serve the customer journey?

A Senior Consultant at TPG shares insights on how to create positive virtual customer experiences during periods of high demand within call centres and contact centres. 

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These questions and more are answered here! 

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