Industry InsightsLeadership & OrganizationOperations & Process ImprovementPerspectives man pulling back a curtain to reveal what s behind it

Does Anybody Actually Enjoy Being Surprised?

Author: Maggie Bolt The anticipation is exciting: a “Ta-Da!” after a dramatic drumroll. These “Ta-Da’s” are usually most effective after the audience is kept in the dark, unaware of what lies under the velvet curtain. While contributing to dramatic effect in a magic show, drumrolls and big reveals should remain on stage. When talking about…

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