COVID-19 has affected the ways companies conduct scenario planning and forecasting and has uncovered many mistakes that companies make in this process. To build an effective scenario planning model and react quickly to changing scenarios, organizations must consider all factors that could have a significant impact on their business
Agile Project Management has become a common buzzword in business, but it does not necessarily mean that everyone knows how to implement it and use
Customers want positive brand experiences and service at all times. While the call centre and contact centre industries are moving increasingly towards automation to save
As vaccination rates rise, and businesses begin the transition back to a “PostCovid Normal”, the economy is beginning to shift from treading water to a growth-oriented outlook
People, process, and technology are never mutually exclusive in a real-world digital transformation, contrary to how we often see the framework appear on paper. It is pivotal that individuals accountable for change within an organization understand that simply adding new talent, new ways of working, or new tools in siloes and without cross-orchestration will not create a sustainable impact.
