Shelley Tavener profile

Shelley Tavener

Consultant

Education

Summary

Shelley is an Experienced Executive with a demonstrated history of working in the Automotive, Retail, Information Technology & Professional Services industries. As a Lean Six Sigma Operational Excellence Master Black Belt and experienced Project Manager she is skilled in digital transformation, value stream mapping, CRM, LEAN Six Sigma, Business Process Improvement, QFD, Change Management, Customer Success Management, Customer Support and ITSM. She is experienced in developing global performance driven teams achieving 20% utilization improvement through implementing best practices across a wide range of industries. She is highly proficient in predictive analytics, creation of dashboards, performance metrics, call automation and call center training, work force allocation, performance management, process re-engineering, CSI best practices and Customer Success management.

Shelley has a S.A.P.M. in Advanced Project Management from Stanford University and an MBA from a top tiered European business school specializing in Total Quality Management and Strategy. In addition to being a Certified Lean Six Sigma Master Black Belt, she is a Lean-Agile Coach, Certified Scrum Product Owner, and Certified Scrum Master.

Areas of Expertise

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