Shelley Tavener profile

Shelley Tavener

Consultant

Education

Summary

Shelley is skilled in Marketing Acquisition and Retention. She is a Customer-Centric Executive and Lean Six Sigma Operational Excellence Master Black Belt focused on delivering value and leveraging customer feedback to ensure long-term relationships which drive retention and expansion of recurring revenue.  Shelley has experience developing global performance-driven teams achieving 20% utilization improvement through implementing best practices across a wide range of industries including enterprise software, digital marketing, and automotive.   She is highly proficient in predictive analytics, creation of dashboards, performance metrics, call automation and call center training, workforce allocation, performance management, process re-engineering, CSI best practices and Customer Success management.

Areas of Expertise