Randy Nanjad


Education and Certifications

  • Management Certificate in Human Resources (Sprott School of Business, Carleton University)
  • Master of Arts Candidate, Media Studies (University of Western Ontario)
  • Bachelor of Arts, Information and Technoculture, (University of Western Ontario)
  • Certified Customer Experience Professional (CCXP)


Randy is a seasoned consultant with extensive experience bringing brand to life through people. Reshaping enterprise identity and operating mindset through Customer and Employee experience transformation, his approach is centered on a belief that brand is an operational imperative. Randy’s work has focused on honing a disciplined approach to the growing field of Customer and Employee Experience consulting. He has worked with large organizations on high-impact, highly visible transformation projects, resulting in a repeatable, reliable methodology.

Randy is a creative researcher trained to translate and deploy industry leading best practices, organizational beliefs and future-state vision into persuasive narratives that influence mindset. Energized by the fine balance of confidence and vulnerability required to be a trusted advisor, insatiably curious about “what’s next,” and equipped with a broad array of change consultant capabilities, he prides himself on contributing to a like-minded teams.

Areas of Expertise

  • Customer Experience Strategy & Design
  • Employee Experience Strategy & Design
  • Organizational Change and Stakeholder Adoption
  • Client Relationship and Project Management
  • Change Management
  • Marketing