Process Improvement

SOP Consulting Services

As your business grows, existing processes may change and possibly not for the better.  This results in sufficient monitoring as errors continually surface which is time-consuming for problem solving and detracts from consistent quality and productivity targets. Standardizing your processes with SOPs provides clear instruction on how work is to be carried out in the same way by every individual, every time to achieve the targets you expect.  Working together with your group, we can accelerate the development of Standard Operating Procedures while also promoting team alignment as they have involvement and share their experience in this process.  When following sound Standard Operating Procedures becomes a habit in your business, you can decrease safety risks and improve lead times because your employees don’t need to predict what comes next or create work arounds for typical problems that may fail again, costing time and money.

Why Do I Need SOPs?

Standard Operating Procedures (SOPs) are documented processes that ensure processes, services and products are delivered with the best practices consistently. When companies are small, C-Suite and management team often enforce best practices and execution. However, as they start to grow larger it becomes more challenging and time-consuming.

As a result, SOPs are needed to take over and act as the governing word as well as to be an effective way to communicate any changes to current procedures.

Our SOP consulting services helps ensure your projects are executed without a hitch and everyone involved is on the same page.

Standard Work provides discipline through:

  • Clarity on What to do
  • Commitment on When to do it
  • Translation from Goals to Actions, the Why
  • Enablement of the actions, How
  • Accountability through establishing the Who
  • Line of sight on Where your circle of influence effects

Benefits of Standard Operating Procedures (SOPs)

Consistent Quality

When there is a lack of standard procedures, there can be significant variances in the quality and execution of a process, service or product. SOPs ensure that there is a clear document in place that clearly explains the best practices for consistent delivery.

Reduction of Errors

Errors can cause several issues such as wasted time and resources. Having an SOP in place reduces the chances of errors as long as the instructions are followed. Therefore, you can trust that the SOP Services will be completed in less time and with less costly errors than a project which lacks guidelines.

Communication

When processes are developed and improved, they need to be communicated to relevant stakeholders to ensure that they are being followed. SOPs can be used as an effective communication tool to communicate any process changes.

Safety & Compliance with Regulations

SOPs and process controls ensure that processes, services and products are delivered with all the safety, health and environmental factors considered when performing a job.

Staying on Schedule

SOPs offer clear instructions and steps to help avoid processes being interrupted or halted. This allows for consistent completion of tasks in a timely manner.

 

Our Approach to Documenting Standard Operating Procedures

At The Poirier Group, we will create a document that clearly lays out operating procedures and accountabilities. The focus of this is coordinating process standardization through cross-functional workshops that identify and align best practices. After process mapping has been completed, we facilitate standard operating procedure (SOP) writing with a group of senior stakeholders, ensuring that all results are complete, objective, and coherent.

The company SOP can then be transmitted to all employees to promote leadership development and learning. SOPs will outline how processes are performed, how often, who they are performed by and the purpose of why each process is being performed. In the end, our clients can visualize end-to-end processes, from supplier to customer which in turn, feed into the bigger picture of performance management.

These SOPs will be built based on industry best practices and taking your unique circumstances into consideration.

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THE #TPGDIFFERENCE | CLIENT TESTIMONIALS

Angelo Farneti, DirectorAcklands Grainger
“While I have rarely been a proponent of consultants, The Poirier Group and their supportive approach have positively changed my view to the immense value that the right consulting organization can bring.”
Joe Rollins, Store OperationsBig Lots
“Your excellent communication and overall leadership was appreciated. I felt like our two groups were true partners on this project and achieved success together. Thanks again for you and your team.”
Doris Citric, DirectorHolt Renfrew
“Overall, I would give The Poirier Group an A+ in solution generation, service delivery and providing with a highly talented team to work with. Great work”
Janet Joyce, DirectorColemans
"Just want to acknowledge the excellent presentation yesterday. It was thorough, comprehensive and well received not only by the Steering Committee but even more importantly by owners. The presentation inspired their confidence in The Poirier Group and in the direction we are moving in this comprehensive process. Great job."
Randy Berry, SVP Operations ExcellenceGovPlanet
“Looking back on our time with The Poirier Group, we would not have been able to achieve our inventory management and overall business objectives without their services. If you are considering an engagement with The Poirier Group, I highly recommend them.”