Background

The client’s shareholders were expecting and requiring growth and profitability. The business was hindered by non-integrated business processes from mergers creating repetitive processes and non-value added activity. TPG was brought in to drive shared services integration and operational excellence through business process improvement.

Approach

  • Three-year strategic plan created to capitalize on $71M in shared services in HR, finance, IT, supply chain management, and real-estate facilities across the business functions
  • All services were benchmarked against world class standards in the industry
  • Global VP and C-level executives embedded
  • Overhauled Lean Six Sigma resources and optimized key lab processes
  • Built a global Lean Six Sigma program, training >200 Green Belts, >50 Black Belts

Results

The organization experienced high ROI for this project:

  • Annual portfolios of $18 M direct and indirect savings
  • Sustained $100M in overall opportunity realization