Canada’s largest distributor of industrial maintenance, repair, and operational supplies with over 30 locations across Canada
Our client was struggling with quality issues related to order entry, which led to a significant investment in time and cost to resolve disputes. Due to a lack of defined order entry requirements, orders were not being entered correctly by clients. This was leading to a large number of disputed invoices, reducing client satisfaction and leading to high costs for dispute resolution.
Our team worked closely with the client to optimize the entry process for top national customers with the goal to reduce the quantity of errors and disputes. The project followed 3 workstreams to address the lack of standardization and resolve order entry errors as follows:
As result of this initiative, this client enjoyed both immediate and long-term financial and strategic benefits: