Chain dedicated to custom storage solutions for the home, with an emphasis on quality materials and modern designs.
As a $500 million dollar business, this Home Manufacturer staffed a disproportionately large Accounts Payable department to overcome significant processing inefficiencies. Invoice processing was completely manual, and the team was struggling to maintain 3 separate ERP systems. As a result, the department often failed to pay invoices in a timely manner, had critical data accuracy issues, and poor morale led to high staff turnover.
Partnering with the department manager and staff, we completed a comprehensive current state assessment to determine the root causes of these issues. Our analysis uncovered several improvement opportunities:
To capitalize on these opportunities for improvement, we tested, piloted, and implemented these solutions with over 30 employees across the Shared Services organization.
As a direct result of this initiative, our client realized significant performance improvements within 3 months of our engagement: