Partnering with the department manager and staff, we completed a comprehensive current state assessment to determine the root causes of these issues. Our analysis uncovered several improvement opportunities:
- Standardize, document, and retrain the process to minimize variation in acceptable standards for processing and accuracy.
- Establish performance visibility and management to measure success and hold staff and other stakeholders accountable. Using data from ERP systems, create a Key Performance Indicator Dashboard to visualize performance data in real-time.
- Review Aging Reports and validate accuracy of aged payables to clear erroneous or duplicate transactions.
To capitalize on these opportunities for improvement, we tested, piloted, and implemented these solutions with over 30 employees across the Shared Services organization.